📦 Order Processing
All orders placed on our website are processed within 1–2 business days. Orders are not shipped or delivered on weekends or public holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. In such cases, we will notify you by email or WhatsApp.
🚚 Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
| Shipping Method | Estimated Delivery Time | Shipping Cost |
| Standard Delivery (UAE) | 1–3 business days | AED 10 (Free over AED 100) |
🌍 International Shipping
At this time, we do not offer international shipping. Orders are accepted and fulfilled only within the United Arab Emirates.
📦 Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email with your tracking number once your order has been shipped. The tracking number will be active within 24 hours.
🚫 Delivery Delays & Issues
Delays may occasionally occur due to unforeseen circumstances (weather, courier delays, etc.). If your order is significantly delayed, please contact us at support@pzpets.com with your order number.
🐾 Incorrect Addresses or Delivery Failures
Please ensure that your shipping address is accurate. We are not responsible for orders delivered to incorrectly provided addresses. In such cases, reshipping may require an additional fee.
📩 Contact Us
If you have any questions about shipping, feel free to reach out to our customer care team at:
- Email: support@pzpets.com
- Phone/WhatsApp: +971-XXX-XXXXXX
